| RETURNS DONT HAPPEN OFTEN BUT WHEN THEY DO WE WANT OUR CUSTOMERS TO FEEL LIKE THEY HAVE OUR SUPPORT. WE UNDERSTAND THAT EVERONE'S BODY RESPONDS DIFFERENTLY TO DIFFERENT PRODUCTS. THATS WHY WE WANT OUR CUSTOMERS TO FEEL COMFORTABLE WHEN MAKING THEIR PURCHASE WITH OUR (60 DAY MONEY BACK GUARANTEE). |
| 1) IF I DECIDE TO RETURN MY ORDER, HOW MANY DAYS WILL I HAVE FROM THE PURCHASE DATE? |
| A) WE WILL HONOR ALL RETURNS MADE UP TO 60 DAYS FROM THE PURCHASE DATE. |
| 2) WHAT ITEMS ARE COVERED UNDER YOUR RETURN POLICY ? |
A) ALL 1 MONTH CYCLES
B) ALL 3 MONTH CYCLES
C) ALL 6 MONTH CYCLES |
| **PLEASE NOTE: THAT OPEN BOTTLE REFUNDS WILL ONLY BE GRANTED ON THE FIRST OPEN BOTTLE OF EACH PACKAGE. AS LONG AS ALL OTHER BOTTLES WERE NOT OPENED YOU WILL RECEIVE A FULL REFUND. |
| EXAMPLE: IF YOU ORDERED THE 6 MONTH PACKAGE AND YOU OPENED 2 BOTTLES YOU WOULD GET A PRORATED REFUND FOR 5 BOTTLES BECAUSE THE FIRST OPENED BOTTLE IS REFUNDABLE AND THE SECOND OPENED BOTTLE AND EACH OPENED BOTTLE THEREAFTER YOU WOULD BE RESPONSIBLE FOR. |
| 3) HOW DO CUSTOMERS RETURN ITEMS? |
A) CONTACT BIO-NUTRITECHNOLOGIES CUSTOMER SERVICE DEPT. VIA EMAIL: RETURNS@BIONUTRITECHNOLOGIES.COM AND REQUEST A (RETURN AUTHORIZATION NUMBER) PLEASE INCLUDE YOUR ORDER NUMBER IN YOUR EMAIL.
OR CALL BY PHONE 1-800-469-6095 EXT #3 FROM 9 AM TO 5 PM EST. MONDAY THROUGH FRIDAY AND REQUEST A (RETURN AUTHORIZATION NUMBER). **PLEASE HAVE YOUR ORDER NUMBER ON YOU WHEN YOU CALL.
B) AFTER OBTAINING A RETURN AUTHORIZATION NUMBER, PLEASE WRITE THE RETURN AUTHORIZATION NUMBER ALONG WITH YOUR ORDER NUMBER ON THE OUTSIDE OF THE SHIPPING PACKAGE SO THE RETURNS DEPT. CAN PROPERLY PROCESS YOUR REFUND.
C) THEN MAIL THE PACKAGE WITH THE FIRST OPENED BOTTLE AND THE REMAINING CLOSED FLOPENE BOTTLES TO:
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BIO-NUTRI TECHNOLOGIES LLC.
244 FIFTH AVE. SUITE#B226
NEW YORK, NY 10001
ATTN: RETURNS DEPT.
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| 4) WHO IS RESPONSIBLE FOR THE SHIPPING COST FOR ALL RETURNS? |
| A)THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPNG COSTS FOR ALL OF THEIR RETURNS. |
| 5) WHEN WILL I RECEIVE MY REFUND? |
| A)YOUR CREDIT CARD WILL BE REFUNDED ONCE THE ITEMS ARE RECEIVED AND INSPECTED. |
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